Founder & Director · IT Custom Solution LLC

Olufela
Fagbure

Helping Small Businesses Win the Contracts That Were Never Designed for Them

Founder of IT Custom Solution LLC, a certified Minority Business Enterprise serving government and enterprise, and builder of the GovBid AI product suite. A decade inside enterprise IT, then a firm and software built from the inside of a government contract. The operator's path into procurement, opened for the firms that follow.

OF
MBE Certified · NYC
3 Products Live
SAM .gov Registered
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Yoruba · Nigeria · Given with Purpose
OLUFELA
OLUFELA
oh · loo · feh · lah
Olu
First Element

Chief · Head
A prefix of high standing, prominence, and authority

+
Fẹlá
Second Element

Expands · Enlarges
To grow, to increase, to cause abundance to multiply

=
One of Prominence
Full Meaning

Prosperity, expanded
A name of increase, abundance, and high standing

"One of Prominence." A name of increase.
Given to a household where something was meant to grow.

In Yoruba tradition, a name is not decoration; it is declaration. A child is not named casually; the name is a covenant, a prophecy, a blueprint handed down at birth. Olufela was given to children born into families of prominence, or those marked for greater things, those upon whom abundance and increase had already been placed. The name does not describe who you are. It describes what was always meant to be.

That this name belongs to a man who would go on to build companies across multiple industries, operate in boardrooms from Nigeria to New York, and forge an enterprise reputation from nothing, feels less like coincidence and more like the oldest form of strategy: naming your child what you intend them to become.

Yoruba, Southwestern Nigeria · Language of the Fagbure lineage
About

The Art of
Building Things


My story doesn't begin in a server room, it begins in a boardroom my mother owned the room in. Raised across continents, educated internationally, and seasoned across more than ten cities, I've always been drawn to one thing: building from nothing. The instinct didn't come from a business school. It came from watching it lived.

"Theory is a starting point. I've always needed to get my hands dirty, to learn by doing, by failing, by shipping."

Between entrepreneurial chapters, I spent years inside large corporations across multiple IT roles, not as an observer, but as a practitioner. Systems engineer, operations lead, infrastructure specialist, whatever the title, the approach was always the same: understand it from the inside out, then apply it somewhere it matters.

Every role, every industry, every city deposited something. That accumulated experience, the boardrooms I witnessed as a child, the corporate environments I earned my way into, the ventures I built from scratch, is the compound interest I now pour into every business I touch.

Before

The First Boardroom

Accompanied his mother, a business operator across multiple industries, to board meetings from a very young age. Sitting beneath conference tables or waiting in reception while real decisions were being made overhead. The curriculum began before kindergarten.

Origin

University of Alberta

An international education and the foundation for everything since: learning to see where disciplines overlap is itself a discipline.

2010

Alex Folzi, Luxury Fashion Label

Co-founded an internationally recognized leather goods brand with his brother. From a bedroom startup to Africa Fashion Week NYC within two years.

2010–20

Corporate IT, Enterprise Roles

A decade embedded in large organizations, infrastructure, systems engineering, operations, and technical leadership. Hands-on. Real environments. Irreplaceable experience.

2016

KarBoi Services, AutoTech Startup

Co-founded an on-demand mobile car care platform serving New York, app-powered, doorstep-to-doorstep. Built and operated simultaneously alongside a full professional career.

2020 – 21

IT Custom Solution LLC, Founded

Launched ITC independently. Built into a certified MBE firm serving government and enterprise clients, backed by every lesson from every prior chapter.

Now

Founder, Director & Builder

Running ITC, scaling GovBid AI, OpsTicket, OnboardIQ, and DeliverOps, pursuing federal contracts and product-market fit simultaneously. Still learning. Still hands-on.

The Blueprint

The First
Mentor

Long before there were companies to run, there was a mother who ran rooms. She was the blueprint. A business operator whose reach spanned multiple industries that demand precision, negotiation, and an unwavering command of the room. She had all three.

A Formative Memory

From a very young age, the boardroom was a familiar place: not from across the table, but from beneath it. Sitting under conference tables while their mother commanded the room above, or waiting in the reception of buildings where decisions that moved industries were being made. Not understanding all of it yet. Understanding enough. Absorbing everything.

Industry

Navigating some of the most complex commercial sectors

Service

The art of service, scale, and operational discipline

Legacy

A 25+ year career that shaped two entrepreneurs

There's a certain kind of business education that no university offers. It happens earlier, in the back of a car on the way to a site visit, in a waiting room full of men in suits, in the particular way a person enters a room and makes the temperature change. That education started before formal schooling did.

"My business sense was shaped by my mother. A force in business for more than 25 years, she ran rooms most people only read about. Her example still moves through every decision I make."

An operator working across some of the most demanding, relationship-driven, and operationally complex industries of her era. She didn't just run businesses. She ran rooms. She ran negotiations. She ran the kind of long-horizon strategy that most people only read about in case studies.

The children didn't watch from a distance. They were present: in boardrooms, in waiting areas outside executive suites, absorbing the cadence of high-stakes conversation before they were old enough to fully parse it. The vocabulary came later. The instinct was already forming, the sense that business is fundamentally about people, preparation, and the confidence to hold a position under pressure.

That inheritance is not sentimental. It is structural. It shows up in how deals are approached, how rooms are entered, how complexity is navigated without panic. The fashion brand, the tech startup, the IT firm, the AI systems, the government contracts, they are all downstream of a woman who showed two small boys what it looked like to build something serious, decades before they had the language to describe what they were watching.

The best mentors don't always know they're teaching. Sometimes they're just living, and someone small enough to sit beneath the table is paying very close attention.

Multi-Industry Executive Leadership Commercial Negotiation Operations at Scale 25+ Year Career
Corporate Experience

Forged in the
Field

Entrepreneurship gets the headlines, but the foundation was built inside large organizations, in real enterprise environments, under real pressure, with real consequences. Those years weren't a detour from the entrepreneurial path. They were the curriculum.

Never Stop
Learning, Never Stop
Doing

There's a kind of knowledge you can only earn by showing up in a room where the stakes are real, where a misconfigured system costs the company money, where a network outage means someone's business stops breathing, where you don't get to theorize your way out.

That's the environment I sought out. Not classrooms. Not case studies. Corporate IT at scale, the kind of environment that forces you to be precise, accountable, and resourceful all at once. Those roles didn't just sharpen technical skills. They taught me how large organizations think, where they break, and exactly how to build something better.

10+
Years of enterprise IT practice Across roles in infrastructure, systems administration, operations, and technical leadership inside large corporate environments.
Appetite for practical application Theory is only the entry fee. Every concept worth knowing has been stress-tested against a live environment, a real team, and a real deadline.
0
Wasted years Every corporate role, every industry chapter, every city, compounding in ways that only become visible in hindsight, when you're building something from scratch and the instincts are already there.
Infrastructure & Systems

Hands-on engineering inside enterprise environments, servers, networks, endpoints, and the full operational stack. The kind of experience that can't be simulated; it has to be lived at 2am when a critical system goes down.

Security & Compliance

Worked across security frameworks in corporate settings where compliance wasn't optional and data protection was non-negotiable. Built an instinct for risk that now lives in every ITC engagement.

IT Operations & Support

Managed operational IT at scale, support structures, incident response, SLA management, and the discipline of keeping complex systems running reliably. The unsexy work that teaches you the most.

Cloud & Migration

Navigated the enterprise shift to cloud infrastructure at a time when most organizations were still figuring it out, migration strategies, hybrid environments, and the organizational change that always accompanies them.

Technical Procurement

Sourced, evaluated, and managed vendor relationships for enterprise technology, a discipline that later became a direct asset when positioning ITC for government contracts and commercial procurement cycles.

Cross-Functional Leadership

Operated at the intersection of IT and business, translating technical constraints into business language, and business priorities into technical execution. The skill that makes everything else more valuable.

Philosophy
"The best entrepreneurs I know didn't just have ideas, they had reps. Years of showing up in environments that demanded real answers, not hypotheses. I made sure I had both."
Expertise

A Practitioner Across
Multiple Disciplines

Corporate environments sharpened the technical edge. Entrepreneurship sharpened the strategic one. The result is a set of capabilities that don't exist in isolation, they compound.

Enterprise IT

Infrastructure design, systems administration, managed services, and IT operations leadership forged across corporate environments and entrepreneurial ventures alike. 24/7 monitoring, patch management, endpoint security, cloud backup.

InfrastructureCloudNetworkingSecurity
Gov Contracting

SAM.gov registration, RFP response, MBE certification, an NMSDC application submitted in 2026. Built ITC from the ground up to compete and win across federal, state, local, and corporate procurement, backed by practical procurement experience from inside large organizations.

MBE Certified8(a) Submitted 2026SAM.govNMSDC
AI & Automation

Building agent-assisted SaaS products for the government contracting market. Applying automation and structured AI workflows to give small businesses capabilities that were previously enterprise-only. Learning by doing, not by reading about it.

AI/MLAutomationGovTechSaaS
Product Development

Translating market insight into shipped product. From architecture to deployment, React, Firebase, Cloudflare, Stripe live payments. OpsTicket built and running in production. The code is written, not delegated.

SaaSReactFirebaseStripe
Commercial Strategy

Shaped by international business education, real entrepreneurial experience, and years inside corporate structures where strategy meets execution. Fashion, automotive, hospitality, and technology across three continents.

B2BGTMProcurementOps
Creative Direction

A design discipline proven commercially at Alex Folzi informs how every brand, product, and communication is approached. Every venture since has carried that aesthetic intentionality forward.

BrandIdentityUX Thinking
Active Ventures

Building What's
Next

One firm serving government and enterprise clients today, and a focused suite of software products built for the contractors coming up behind it. Services fund the mission. Software multiplies it.

Est. 2020 · LLC Formed 2021 · MBE Certified · SAM.gov Registered · Tri-State NY
IT Custom Solution LLC
Founder & Director

A certified Minority Business Enterprise delivering cybersecurity, cloud, managed IT, software development, and staffing to government, education, and commercial clients. SAM.gov registered, MBE certified, with an 8(a) application submitted in 2026 under SBA review. Every engagement is backed by practitioner-grade expertise earned across a decade in the field.

MBE CertifiedSAM.gov8(a) Submitted 2026 NMSDC App Submitted 2026Gov & Commercial
Visit itcustomsolution.com
Selected Past Performance
City Utilities of Springfield, MO
Municipal utility engagement, delivered and verifiable
Rensselaer County, New York
County government engagement, delivered and verifiable
The Product Suite · Software for Government Contractors
GovBid AI LIVE

Agent-assisted government bid discovery and proposal drafting. Starter from $49/mo · Pro $99/mo · Enterprise on request. Federal, state, and local contracting made accessible for small businesses.

trygovbidai.com →
OpsTicket LIVE

IT skills assessment platform, AI-generated scenario challenges, verified skill profiles, recruiter dashboards. Free tier · Pro from $39/mo billed annually.

tryopsticket.com →
OnboardIQ LIVE

Contractor onboarding automation for government and enterprise. Structured workflows from offer to day one. Pricing on request.

tryonboardiq.com →
DeliverOps EARLY ACCESS

Contract delivery operations management, milestones, invoicing, compliance documentation. Starter $99/mo · Pro $199/mo. Founding cohort rate available. Closing the loop after the win.

In Development · Live Beta · tryopsticket.com
OpsTicket
Founder & Product Lead

A professional IT skills assessment platform where candidates prove real capability through AI-generated, scenario-based challenges, not résumé keywords. Six specialization tracks. Verified skill profiles. Recruiter dashboards and candidate leaderboards. Built by someone who has worked in IT, hired for IT, and seen exactly where the pipeline breaks.

Assessment Tracks
Help Desk
Cybersecurity
Network Engineering
Sys Administration
Cloud Infrastructure
DevOps / SRE

ReactFirebase Claude APIStripeCloudflare
Visit tryopsticket.com
Early Access · Government Project Delivery
DeliverOps
Founder & Product Lead

A project delivery platform built for government contractors, milestone tracking, deliverable management, client-facing portals, and compliance documentation in one place. Government contracts don't fail at the bid. They fail at delivery. DeliverOps fixes that.

ReactFirebase CloudflareGovCon
"Winning a contract is step one. Delivering it well is what gets you the next one."

Visit trydeliverops.com
Legacy Ventures

Where the Story
Was Written

Before enterprise IT took center stage, there were markets, customers, and products to move. These ventures built the entrepreneurial instincts no corporate career can manufacture.

Fashion · Luxury Goods · 2010 – 2013
Alex Folzi
Co-Founder & Creative Director

A luxury leather goods and accessories brand co-founded with his brother Fola, born out of a bedroom startup and grown into an internationally recognized label. Premium vintage-inspired briefcases, suitcases, trunks, and satchels in vegetable-tanned leather at $144–$369, recognized in fashion press for vintage trunk craftsmanship.

Invited to Africa Fashion Week NYC 2011. Covered across three continents. The name fused both brothers: "Alex" from Fela's middle name Alexander, "Folzi" from Fola's high school nickname.

"Make travelling a personal and unique experience one suitcase at a time, for people who have a passion for fashion."
AF
AutoTech · On-Demand · 2016 – 2022
KarBoi
Co-Founder & CEO

An on-demand mobile car care startup co-founded with Fola Fagbure, one of New York's early entries into app-driven auto services. Consumers booked car wash, detailing, repair, and maintenance via a mobile app with real-time scheduling and doorstep pickup and delivery. Operated alongside a full corporate career, the clearest evidence that the entrepreneurial drive never went dormant.

Baldwin, New York. 11–50 employees. Competed against RepairPal, CarDash, and Yoshi. Built, operated, and learned from.

"On-demand car repair and maintenance, powered from the convenience of your mobile app. Fast, affordable, and reliable, wherever you are."
KB
Beyond the Work

The Man
Behind It

A life well-lived isn't a footnote to a career, it's the fuel behind it. Every city moved to, every range session, every fairway walked, every late dinner in a city still being learned, they all end up in the work somehow.

Beyond the Work · 04

A Perfect Saturday

Three hours, three rooms, the day kept in its own time. Notes from a recent one, left mostly as they were.

The Day, In Three Sittings Vol. I · No. 04
  1. Morning 05:30

    First Light

    Before the house stirs, a slow hour of mobility work and breath drills on a thin mat by the window. The body learns patience here, joint by joint, the kettlebell waiting in the corner for later, the coffee waiting longer still.

  2. Afternoon 13:00

    The Back Nine

    An unhurried round walked rather than carted, the bag light, the conversation lighter. Three clubs do most of the work; the rest exist for occasions. Wind off the water, the hush before a putt drops, a scorecard kept in pencil and never quite finalized.

  3. Evening 21:00

    The Humidor

    A corner chair in a low-lit lounge, a Padrón already cut, a novel folded open at the spine. The room hums quietly: ice in a glass, someone laughing two tables over, the slow tick of a clock that does not insist. Phones stay in pockets.

Editorial · Lifestyle Felafagbure.com

Beyond the Work · 05

Field Notes

Six standing interests, kept lightly. What gets returned to, what gets read into, what shapes the rest.

A Standing Index Vol. I · No. 05
  1. No. 01

    Golf

    The Long Game

    A standing member at a public course that does not flatter. The sport teaches failure with composure: every round a lesson, every bogey a note. Most of the work happens between shots, in the walking, in deciding what to put down on the card.

  2. No. 02

    Automotive

    Mechanical Respect

    An older interest than any career. Engineering before badge, design language before brochure. European marques mostly, the ones that still believe in line and feel. A machine tells you what it is before you press anything, if you listen.

  3. No. 03

    Travel · Living

    Many Addresses

    More than ten cities across three continents, currently New York. Travel stopped being tourism a long time ago. Each place left something behind: a market instinct, a cultural ear, a way of reading a room that only comes from having lived in several.

  4. No. 04

    Food · Fine Dining

    Gold Standard

    A palate built on three continents and a bias that never moved. Nigerian cooking, suya especially, remains the line everything else is measured against. Japanese precision and Italian craft follow closely. A great steakhouse, when the occasion calls for one.

  5. No. 05

    Fitness

    Standing Order

    Discipline in the gym predates the work. Weights, conditioning, the consistency of a routine that does not negotiate with a calendar. Full capacity is not a slogan; it is a maintenance schedule, kept whether anyone is watching or not.

  6. No. 06

    Music · Culture

    The Lineage

    Afrobeats in the bloodstream: Fela Kuti, Burna Boy, the whole long line that runs through them. R&B and hip-hop after dark. Culture is the context underneath everything else here: the fashion, the food, the business, the identity. Nothing arrives without it.

Editorial · Field Notes Six standing interests · 01 to 06
10+
Cities Called Home

Lived in 10+ cities across three continents, not as a tourist, but as a resident, an operator, a local. Each city deposited something different: a market instinct, a cultural reference point, a way of reading a room that only develops by having lived in many of them. Currently in New York.

Currently in New York
The most valuable perspective in any room is the one who has sat on both sides of every table, as the builder and the buyer, the technician and the executive, the designer and the operator. That range isn't accidental. It was earned.
01
Craft

Excellence in execution at every layer of the work

02
Clarity

Cut through complexity to what actually matters

03
Leverage

Build systems that multiply outcomes, not just effort

04
Range

Cross-domain thinking as a competitive advantage

The Platform

On Record,
On Stage, In Print

The work speaks first. These are the rooms where it gets discussed: stages, interviews, and a standing set of essays on how small firms actually get into government contracting.

Speaking

Keynotes and workshops on small-business government contracting, practical procurement entry, and agent-assisted operations for small firms. Topics, session formats, and booking details.

Topics & Booking →
Press & Media

Bios in every length, the founder timeline, talking points, and archival coverage from the Alex Folzi years. Everything a journalist or producer needs, in one place.

Media Kit →
Field Notes on GovCon

Essays from the operator's side of government contracting: what the paperwork actually means, where small firms lose, and how to enter the market without a lobbyist.

Read the Essays →

Start a
Conversation

Whether it's IT services, OpsTicket, government contracting, a partnership, or a compelling idea, I'm interested in conversations that go somewhere.

Send a Message

I respond to every serious inquiry within 48 hours.